Customer Service

Our goal is 100% customer satisfaction. If you have any questions whatsoever, talk to us. All emails will be responded to within 12 hours. customerservice@ashcroft.us

US Orders

We are happy to offer free shipping for all orders shipped to the United States. No need to enter any promo or coupon code. Simply place your order and you'll see a happy little "$0.00" next to the shipping line item.

You can thank us by telling all your friends.

International Orders

We ship to almost every country around the world. Just choose your country from the dropdown during checkout and we'll figure out the rest.

If you're the sharp type who likes to plan ahead, here's how we breakdown the costs:

Payment Methods

We accept the following major credit cards: Visa, Mastercard, American Express and Discover.

If you have a PayPal account, we accept that too. No worries though, you don't need a PayPal account to checkout.

Returns and Exchanges

If you are not satisfied with your purchase for any reason, get in touch with us. We will do our best to make sure you are totally satisfied with your purchase.

Unworn items may be returned within 15 days of delivery with the original packaging, including case and cleaning cloth to the following address.

Ashcroft Eyewear
4147 Manhattan Ave 2B
Brooklyn, NY 11206
Attn: Customer Service

Of course, if a product is damaged or defective from shipping, it may be exchanged for a new product which will be shipped to you at no additional charge.